U-verse CPE Matrix

The following matrix lists all of the customer premises equipment (CPE) currently offered with U-verse service.

• If the customer receives the wrong equipment, see Network Access Device (NAD) Swap (available for D2D, OBTM, and U-verse Consumer Sales only) for more information.
• If the customer does not receive all of their equipment, direct them to Consumer Care Tier 1.
• IP-DSL and U-verse CPE cannot be used interchangeably.

Leased CPE

CPE	Used By	Equipment Type	Return Process	Features
[Pace / 2Wire 3800HGV (Residential Gateway) - Screenshot]	U-verse HSIA, CVoIP, and IPTV customers	Leased	UPS Store	Wi-Fi built-in (wireless Internet 802.11g). Four Ethernet ports to support multiple PCs. Static IP (upon customer request only; do not proactively offer this). Built-in firewall. CVoIP (up to two lines). Supports up to eight set-top boxes (STB).
[Pace / 2Wire 3801RG (Residential Gateway) - Screenshot]	U-verse HSIA, CVoIP, and IPTV customers	Leased	UPS Store	Wi-Fi built-in (wireless Internet 802.11g). Four Ethernet ports to support multiple PCs. Static IP (upon customer request only; do not proactively offer). Built-in firewall. CVoIP (up to two lines). Supports up to eight STBs.
[Pace / 2Wire iNID (i3812v) - Screenshot]	iNID customers	Provided equipment (not for purchased or leased equipment)	Do not return	The Pace/2Wire Intelligent Network Interface Device (iNID) system consists of following components: Outside Unit - Installed where the customer's existing iNID is located. Inside Unit (model number i38HG) - The Home Networking hub is similar to residential gateway (RG) and contains: Wi-Fi built-in (wireless Internet 802.11g). Four Ethernet ports to support multiple PCs. Static IP (upon customer request only; do not proactively offer). Built-in firewall. CVoIP (up to two lines). Supports up to eight STBs. Power Supply - Provides power to the outside unit. A battery is provided when U-verse Voice is ordered as a back-up in the event of a power outage. The iNID extends the footprint/reach of U-verse TV, HSI, and voice services out to 5500 feet at no cost to the customer. Customers provisioned with iNID service must have two three-prong grounded outlets available. The CRM Address Validation screen displays the Priority Network Type of FTTN-BP, indicating the address is Fiber to the Node (FTTN) Bonded Pair (BP), which means the iNID equipment will be installed. The iNID unit should be left at the Living Unit (LU) when the customer moves.
U-verse Receivers (Wired and Wireless)	U-verse IPTV customers	Leased	UPS Store	Refer to U-verse Wireless and Wired Advanced TV Receivers (available for OBTM and U-verse Consumer Sales only) for more details.
[Motorola NVG589 Universal Gateway - Screenshot]	U-verse HSIA, CVoIP, and IPTV customers	Leased	UPS Store	The NVG589 replaces the RG 3800, RG 3801, and iNID on all new U-verse Internet provide orders, effective June, 25, 2013.  Wi-Fi built-in (801.11n). Four Ethernet ports to support multiple PCs. CVoIP (up to two lines). Allows speeds of up to 24MBs (single pair) or up to 45Mbps (BP configuration). Dimensions: 10" H x 7.25" L x 1.63" W (25.4 cm H x 18.4 cm L x 4.1 cm W). Static IP (upon customer request only; do not proactively offer this). iNID: The CRM Address Validation screen displays the Priority Network Type of FTTN-BP, which means the iNID equipment will be installed. The iNID extends the footprint/reach of U-verse TV, HSI, and voice services out to 5500 feet at no cost to the customer. Battery: A battery is provided when U-verse Voice is ordered as a back-up in the event of a power outage.  The customer can opt to use the Belkin battery back-up unit with the integrated battery. For battery replacement, customers should contact Motorola. View www.att.com/esupport/ and search for U-verse Voice Battery Backup Specifications for information and handling of a defective battery.
U-verse DVR	U-verse IPTV customers	Leased	UPS Store	Refer to U-verse DVR Experience (available for IRU Retention, DMDR, OBTM, and U-verse Consumer Sales only) for more details.

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Purchased CPE

Returns are accepted for the listed purchased equipment below within the 30-day buyer's remorse (BRE) period. Returns are sent through the U.S. Postal Service.

Only return associated cables, connecting cords, and standard remote controls with CPE in disconnect scenarios; do not return these components during a CPE swap or in warranty replacement.
Note: The CPE Static IP (upon customer request only; do not proactively offer this).

CPE	Used By	Equipment Type	Features
[Motorola NVG510 (Internet Gateway) - Screenshot]	IP-DSL customers (HSIA, CVoIP)	Purchased ($100)	Wi-Fi built-in (wireless Internet 802.11n). Four Ethernet ports to support multiple PCs. Static IP (upon customer request only; do not proactively offer) this. Does not support IPTV. CVoIP (pending future enhancement). Notes: Customers cannot use previously purchased DSL CPE with IP-DSL. The two products use different underlying technologies and are not compatible. IP-DSL CPE cannot be placed into a Bridged mode. If CPE was not placed on the original order, then refer to Tier 1. Do not cancel and reissue the order.
[Pace/2Wire 3600HGV (Residential Gateway) - Screenshot]	U-verse HSIA and CVoIP CSI customers	Purchased ($100)	Wi-Fi built-in (wireless Internet 802.11g). Four Ethernet ports to support multiple PCs. Static IP (upon customer request only; do not proactively offer this). Built-in firewall. CVoIP (up to two lines). Does not support IPTV.
[Pace 5031NV Internet Gateway - Screenshot]	U-verse HSIA and CVoIP	Purchased	The 5031NV replaces the current IG 3600 on full-tech installs effective May 6, 2013. Ethernet, Wi-Fi (802.11n), and VoIP Analogue Terminal Adapter (ATA) support: Four Ethernet ports. VoIP ATA to support multiple PCs (two-line single port). Static IP (upon customer request only; do not proactively offer this). Built-in firewall. CVoIP - Up to two lines. Does not support IPTV.
[Pace 5168 - Screenshot]	U-verse IP-DSL, U-verse HSIA, and CVoIP	Purchased	Provided for customers on BP. Does not support IPTV. Wi-Fi built-in. Four Ethernet ports. Static IP (upon customer request; do not proactively offer).  Full-tech install is required. $99 for 24Mbps. HSI (Max Turbo) in IP-DSL areas.
Point Anywhere RF Remote Control	U-verse IPTV customers	Purchased ($59)	The Point Anywhere RF remote controls any U-verse receiver or DVR.