AT&T does not provide U-verse battery recycling or disposal. Backup batteries are customer-owned equipment and should not be returned to AT&T.
Representative Responsibilities
Ask customers requesting U-verse battery recycling or disposal options to check the battery for the manufacturer name.
Direct customers to the battery manufacturer for more information regarding the appropriate recycling and disposition of the residential gateway backup battery.
| Manufacturer | Phone | Web Site |
| Belkin | 866-539-5791 | www.belkin.com/gatewaybattery |
| GS Battery (USA) Inc | 800-472-2879 | www.gsbattery.com/webstore |
| EnerSys | 866-327-5755 | www.fibersafebattery.com |
Note: Customers may also be directed to www.att.com/newbattery for complete U-verse battery information.
When the service tech changed out my cable-connected uVerse to the wireless version, he quietly removed the Belkin back-up battery. He didn't mention it. Funny, if disposal was MY responsibility, eh? Now the service drops out a few times every day with the Arris NVG589 wireless gateway, which, I just discovered, was installed with its backup battery chamber EMPTY.
ReplyDeleteI had asked the second tech who came here to service this setup, after initial installation, about battery backup--and she said something vague about "not necessary, it's internal"--so I didn't pursue it further. I finally opened the battery chamber myself to find it empty. So now I'm going to have to spend $40 to order their backup battery. This had better clean up the service via this system.
When the service tech changed out my cable-connected uVerse to the wireless version, he quietly removed the Belkin back-up battery. He didn't mention it. Funny, if disposal was MY responsibility, eh? Now the service drops out a few times every day with the Arris NVG589 wireless gateway, which, I just discovered, was installed with its backup battery chamber EMPTY.
ReplyDeletebattery test chamber