Motorola NVG589 Residential Gateway

A customer receives a Motorola NVG589 Residential Gateway (RG) via a full technician installation (FTI). The RG provides connections for the customer's television sets to get video programming, personal computers (PCs) to get HSI connections, and phones to activate on Consumer Voice over Internet Protocol (CVoIP).

Supply Chain and U-verse Field Operations (UFO) Premise Technicians, not U-verse Care, decide which customers receive which RG.

Features 

• Supports VDSL and VDSL Pair Bonding, which offers certain customers up to 45mg HSIA.
• First RG to include an integrated battery back-up unit for U-verse voice customers.
• Includes gigabit Ethernet support (four ports).
• 802.11N wireless networking.
• Supports 17MHz VDSL2 - Allows AT&T to offer increased speeds to the customer.
• Pair bonded device for use when pairs are bonded within the customer's home.
• This device has an internal battery back-up unit.

Note: This device does not support coax home run.

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Back Panel/Connections

• FTTN and FTTN-B - Customer connects to the green DSL Broadband port. [NVG589 Back Panel - Screenshot]
• FTTP - Customers connect to the red Optical Network Terminal (ONT) port.
• The NVG589 does not support a coax home run; the cable for the coax jack is for HPNA to set-top boxes only.

The table below shows which ports specific connections types use:

Connection Type	Color of Port	Description
Power	Black	Input for 12V DC Cable
Cable                  HPNA Connection	Silver (threaded and protruding)	Coaxial input that carries video signal from RG to set-top boxes
Ethernet connections	Yellow	Four RJ-45 connections for connecting up to four devices, via gigabit Ethernet
USB 2.0 connector	Blue	USB connection (not generally used)
ONT (WAN Interface)	Red	Used when connected to an ONT
Phone (RJ-11 Voice Connection)	Gray	Only used with CVoIP. For customers with two voice lines, UFO Premise Technicians use a splitter, since there is only one port. [Splitter - Screenshot]
DSL Broadband (RJ-14)	Green	Used for terminating VDSL signal, for both FTTN and FTTN-BP transports

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Connectivity 

The Motorola NVG589 RG connects to the U-verse network via Dynamic Host Configuration Protocol (DHCP) and receives a WAN (public) IP address. Devices connected to the RG are given LAN (private) IP addresses by the RG via DHCP.  

In home devices can connect to the RG in the following ways:

• An Ethernet cable connected to the network card of the computer can plug into one of the four yellow-colored RJ-45 inputs in the rear of the RG.
  • The computer(s) connected to the RG should be set to obtain an IP address through DHCP.
• U-verse receivers connect to the RG via an Ethernet cable or coax cable.
• Computers with wireless peripherals can connect to the RG via the built-in wireless functionality. 
  • Computers connected to the RG should be set to obtain an IP address through DHCP.
• An RJ 11 phone line can connect to the back of the RG to provide CVoIP.

Note: The RG obtains a WAN IP address via DHCP; computers connected to the RG should be set to obtain an IP address through DHCP.

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LED Lights

LED Status	Description
Power	Solid green - The device is powered on. Flashing green - A Power-On Self-Test (POST) is in progress. Flashing red - A POST failure (not bootable) or device malfunction occurred. Orange/amber - Status during a firmware upgrade. Off - The unit has no power.
During firmware upgrade	During the software installation, Internet and phone service is lost. The LEDs function as follows: As firmware is being loaded into flash, the LEDs operate normally. The installation takes a few minutes. During this phase, the Power LED flashes Orange/Amber during firmware upgrade (flash writing to memory) and all other LEDs are off. The Gateway restarts automatically. As the device reboots, the Power on LED behavior occurs.
During boot process	LED process: Power LED - Green flash; all other LEDs are Off. If the device does not boot, and fails its self test or fails to perform initial load of the bootloader: Power LED - Red flash. All other LEDs - Off. If the device boots and then detects a failure: Power LED - Green flash starting POST and then all LEDs flash red, including the power LED.
Battery	Solid green - Battery is in place but not being used. Flashing green - Battery is charging. Solid red - Battery backup mechanism has a fault. Flashing red - Battery needs to be replaced. Solid amber - Battery is in use. Flashing amber - Low battery. Off - No battery or battery has no charge. Cycle between all colors - Battery is conducting self-test.
Ethernet	Solid green - Powered device is connected to the associated port (includes devices with wake-on-LAN capability where a slight voltage is supplied to the Ethernet connection). Flickering green - Activity seen from devices associated with the port. The flickering of the light is synchronized to actual data traffic. Off - The device is not powered, no cable or no powered devices are connected to the associated ports.
Wireless	Solid green - Wi-Fi is powered on. Flickering green - Activity seen from devices connected via Wi-Fi. The flickering of the light is synchronized to actual data traffic. Off - The device is not powered or no powered devices are connected to the associated ports.
HomePNA	Solid Green - Powered device connected to the associated port (includes devices with wake-on-LAN capability where a slight voltage is supplied to the Ethernet connection). Flickering Green - Activity seen from devices associated with the port. The flickering of the light is synchronized to actual data traffic. Off - The device is not powered, no cable or no powered devices connected to the associated ports.
Broadband 1 and 2	Solid green - Good broadband connection (i.e., good DSL Sync or Gigabit Ethernet). Flashing green - Attempting a broadband connection (i.e., DSL attempting sync). Flashing green and red - If the broadband connection fails to be established for more than three consecutive minutes the LED switches to flashing green when attempting or waiting to establish a broadband connection alternating with a five second steady red. This pattern continues until the broadband connection is successfully established. Flashing red - No DSL signal on the line. This is only used when there is no signal, not during times of temporary "no tone" during the training sequence. Off - The device is not powered. Note: The Broadband 1 LED is also the Gigabit Ethernet WAN LED when connected (and DSL is not).
Service	Solid green - IP connected. The device has a WAN IP address from DHCP or 802.1x authentication and the broadband connection is up. Flashing green - Attempting PPP connection. Attempting IEEE 802.1X authentication or attempting to obtain DHCP information. Red - Device attempted to become IP connected and failed (No DHCP response, 802.1x authentication failed, no IP address from IPCP, etc.). The red state times out after two minutes and the Service indicator light returns to the Off state. Off - The device is not powered or the broadband connection is not present.
Phone 1 and 2	Solid green - The associated VoIP line is registered with a SIP proxy server. Flashing green - Indicates a telephone is off-hook on the associated VoIP line. Off - VoIP not in use, line not registered or Gateway power off.
USB	Solid green - Powered device connected to the associated port (includes devices with wake-on-LAN capability where a slight voltage is supplied to the Ethernet connection). Flickering green - Activity seen from devices associated with the port. The flickering of the light is synchronized to actual data traffic. Off - The device is not powered, no cable or no powered devices are connected to the associated ports.