IP-DSL Overview

IP-DSL customers are served on the U-verse Lightspeed Platform with the U-verse High Speed Internet Access (HSI) and Voice brand. This enables us to extend "U-verse like" offerings in locations where we do not offer U-verse service today.

Notes: 

U-verse Voice over IP-DSL is available in the following regions:  

East: Connecticut area only 
Southeast and North Central 
South Central: Effective November 12, 2012 
West: Effective April 1, 2013 
Currently, Full Tech Install (FTI) is the only installation type for the U-verse Voice over IP-DSL product. 
When a customer orders HSI/Voice they do not call it by, or need to know it by, any other name. Only internally do we call this IP-DSL.

Customer receives a U-verse bill. 
Agents can easily identify an IP-DSL customer, because at the top of CRM Clarify IPDSLAM shows in red letters. 
Key Differences Between Traditional U-verse, IP-DSL, and DSL


Product
Speed Tiers
Maximum Bandwidth
Minimum Bandwidth

VDSL
(TV/Voice/HSI)
Max Turbo
24Mbps
18Mbps

Max Plus
18Mbps
12Mbps

Max
12Mbps
6Mbps

Elite
6Mbps
3Mbps

Pro
3Mbps
1.5Mbps

Grandfathered
1.5Mbps
768Kbps

IP-DSL
(HSI/Voice [Connecticut Only])
Max Plus
18Mbps
12Mbps

Max
12Mbps
6Mbps

Elite
6Mbps
3Mbps

Pro
3Mbps
1.5Mbps

Express
1.5Mbps
768Kbps

Basic
768Kbps
224Kbps

DSL
(HSI Only)
Elite
6Mbps
3Mbps

Pro
3Mbps
1.5Mbps

Express
1.5Mbps
768Kbps

Basic
768Kbps
224Kbps
Note: U-verse HSI and IP-DSL customers with 12Mbps, 18Mbps, or 24Mbps speeds using Windows XP operating system (OS) are likely to experience slow browser responses to certain popular sites (e.g., Google, YouTube, Yahoo!). This is due to Windows XP's inability to properly adjust its TCP/IP settings. All other OS (i.e., Vista, Windows 7, Mac 10.0 and higher) automatically optimize TCP/IP settings based on responses from the Internet.




IP-DSL HSI Speed Tier
Max Loop Length (in feet)

Max Plus
4800

Max
6400

Elite
9000

Pro
10800

Express
12100

Basic
15000





Product
Technology
Backbone

Legacy DSL
ADSL
ATM/FR

U-verse IP-DSL
ADSL2+
IP/MPLS

U-verse HSI
VDSL
IP/MPLS



Purchased CPE 
IP-DSL/CSI customers must purchase their CPE (e.g., NGV510, Motorola 2210 Modem, 2Wire 2701 Gateway, Cisco Linksys E1000 Gateway, or EdgeMarc 250AEW Gateway). They have a 30-day Buyers Remorse period and also a one-year warranty for their CPE.
Note: Customers migrating from traditional DSL to IP-DSL need to get a new CPE to work with IP-DSL service.




CPE
Used By
Equipment Type
Return
Features

[Motorola NVG510 (Internet Gateway) - Screenshot]
IP-DSL customers (HSI, CVoIP)
Purchased ($100)

U.S. Postal Service
Only return if within 30-day buyer's remorse period.

The Motorola NVG510 has the following features:

Wi-Fi built-in (wireless Internet 802.11n) 
Four Ethernet ports to support multiple PCs 
Static IP (upon customer request only; do not proactively offer) 
Does not support IPTV 
CVoIP (pending future enhancement) 
Notes:

Customers cannot use previously purchased DSL CPE with IP-DSL. The two products use different underlying technologies and are not compatible. 
IP-DSL CPE cannot be placed into a Bridged mode. 
If CPE was not placed on the original order, then refer to Tier 1. Do not cancel and reissue the order.

[Motorola 2210-02-01att (single-user modem) - Screenshot]
IP-DSL customers (HSI)
Purchased ($75)

U.S. Postal Service
Only return if within 30-day buyer's remorse period.

The Motorola 2210-02-01att has the following features:

One Ethernet port to support a single PC 
Built-in firewall 
Does not support IPTV 
Does not support CVoIP 
No Wi-Fi 
No VoIP ATA 

[Pace / 2Wire 2701 HGV-B - Screenshot]
IP-DSL customers (HSI)
The 2Wire 2701 HGV-B is not shipped for new IP-DSL orders; it is strictly utilized in like for like replacements of devices that are still under warranty, effective January 3, 2011.
U.S. Postal Service

The Pace/2Wire 2701 HGV-B has the following features:

Wi-Fi built-in (wireless Internet 802.11g) 
Four Ethernet ports to support multiple PCs 
Built-in firewall 
Does not support IPTV 
Does not support CVoIP 
Wi-Fi 
VoIP ATA 



IP-DSL CPE Availability




CPE
Description
Feature and Functionality

Residential Only - Tethered Wireless Solution
Residential customers receive the Cisco Lynksys E1000 as a tethered solution for wireless networking. The Cisco E1000 is automatically sent at no additional cost with the 2210 to allow for a wireless setup, as of January 2011. If a customer does not need a wireless setup, then they can keep the E1000 aside for future use if needed. [Cisco Linksys E1000 - Screenshot]


Four Ethernet ports 
Wi-Fi 
No VoIP ATA 

Business Only - Tethered Wireless Solution
Business customers receive the Edgemarc 250AW wireless gateway. Dedicated T2 IP-DSL Team supports Business customers. [Edgemarc 250AEW - Screenshot]


WAN Ports - ADSL/ADSL 2/2+ or 10/100 Ethernet 
LAN Ports - 8x10/100 Ethernet (Managed VLAN Switch) 
Four FXS Ports 
One FXO Port (integrated with ADSL WAN port) 
One USB Port 
Wireless LAN - 802.11b/g/n 



Traditional U-verse vs. IP-DSL Quick Information




Process
Traditional U-verse
IP-DSL

CPE


3800HGV-B RG (leased) 
3600 RG (purchased) 
Can only purchase CPE from AT&T 


2210-02-1ATT with Cisco E1000 (purchased) 
2701HGV-B (purchased) 
NVG510 (purchased) 
Can only purchase CPE from AT&T 

Network Type


FTTN 
FTTP 
FTTN-BP 


IP-CO 
IP-RT