U-verse Business Local Network Static IP

This article explains how to configure Windows and Macintosh computers for either a public or private static IP address when connected behind an NVG 510 on a U-verse Business account that is configured to only hand out one or the other.  

For instructions on configuring the NVG 510 for static IPs, see AT&T HSIA U-verse Static IP - Tier 2. 

The NVG 510 is not capable of assigning both public and private IPs through DHCP. This means that the NVG 510 can only assign private or public IP addresses, but not both. 

• If the customer needs to have both private IPs and public IPs on their network, it is preferred that the NVG 510’s DHCP pool is set to Private and the devices that require static IPs are configured manually for the desired static IP. 
• If the Primary DHCP pool is set to Public and the NVG 510 reboots, it automatically assigns public IP addresses to the first devices it sees which may not be the devices that need the public IPs. This can cause problems in the functioning of the network and results in the customer calling in.

Static IP configuration of any other devices is unsupported, and we are only able to provide the IP address, Subnet mask, default gateway, preferred DNS server, and Secondary DNS server.

Configure LAN Device with Public Static IP when Primary DHCP Pool is Private on NVG 510

Jump to: Windows XP | Windows Vista 7 and Windows 7 | Windows 8 | Mac OS X 10.2 | Mac OS X 10.4 | Mac OS X 10.5 & 10.6 | Any Other Device

Windows XP

To access and verify the TCP/IP settings in Windows XP, and renew a computer's IP address once the settings have been changed:

1. Click Start, select Control Panel. Control Panel may be listed under Settings.
2. Locate and open Network Connections. If the customer's computer is in category view, instruct them to click Network and Internet Connections > Network Connections. This can be found in the lower section of the screen, listed under the heading "Or click a control panel icon."
3. Right-click the customer's active connection, and select Properties. This is usually labeled Local Area Connection for hardwired connections, or Wireless Network Connection for wireless connections.
4. Under the "This connection uses the following items" heading, select the Internet Protocol (TCP/IP) > Properties.
5. Select Use the following IP address > Use the following DNS server addresses.
6. Set the IP address to the useable IP address from the member’s block that the member wants assigned to this computer.
7. Set the Subnet mask to the subnet mask matching the IP block size, generated by the Static IP Calculator, or from the Subnet Mask table in AT&T HSIA U-verse Static IP - Tier 2.
8. Set the Default gateway to the RG IP given to you by the Static IP Calculator / the static IP address assigned to the RG.
9. For Preferred DNS server, enter 68.94.156.1
10. For Alternate DNS server, enter 68.94.157.1

This causes the computer to automatically assume these network settings any time it attempts to connect to a network and may impact the computer’s ability to properly obtain an IP address, if it is moved to a different local network.

Windows Vista and Windows 7

To access and verify the TCP/IP settings in Windows Vista, and renew a computer's IP address once the settings have been changed:

1. Click Start > Control Panel. Control Panel may be listed under Settings.
2. Locate and open Network and Sharing Center.
   • If the customer is using category view, instruct them to go to the Network and Internet heading and click View network status and tasks.
3. Select Manage network connections or Change adapter settings in the list of tasks on the left side of this screen.
4. Right-click the customer's active connection and select Properties. This is usually labeled Local Area Connection for hardwired connections, or Wireless Network Connection for wireless connections.
5. Under the "This connection uses the following items" heading, select Internet Protocol Version 4 (TCP/IPv4) > Properties.
6. Select Use the following IP address > Use the following DNS server addresses.
7. Set the IP address to the useable IP address from the member’s block that the member wants assigned to this computer.
8. Set the Subnet mask to the subnet mask matching the IP block size, generated by the Static IP Calculator or from the Subnet Mask table in AT&T HSIA U-verse Static IP - Tier 2.
9. Set the Default gateway to the RG IP given to you by the Static IP Calculator / the static IP address assigned to the RG.
10. For Preferred DNS server, enter 68.94.156.1
11. For Alternate DNS server, enter 68.94.157.1

This causes the computer to automatically assume these network settings any time it attempts to connect to a network and may impact the computer’s ability to properly obtain an IP address, if it is moved to a different local network.

Windows 8

1. From the Start screen (identifiable as containing many tiles), drag the mouse to the lower-right corner of the screen. If the customer is using a touch screen, tap the lower-right corner of the screen.
2. Click (or tap) the magnifying glass icon on the right side of the screen.
3. In the Search field, type Control Panel > Enter or Control Panel if present.
4. In the upper-right corner of the Control Panel under View By, click Large Icons.
5. Click Network and Sharing Center.
6. From the left-hand menu, click Change Adapter Settings.
7. Right-click on Network Adapter, and click Properties.
8. Click Internet Protocol Version 4.  
9. Click Properties.
10. Select Use the following IP address > Use the following DNS server addresses.
11. Set the IP address to the useable IP address from the member’s block that the member wants assigned to this computer.
12. Set the Subnet mask to the subnet mask matching the IP block size, generated by the Static IP Calculator or from the Subnet Mask table in AT&T HSIA U-verse Static IP - Tier 2.
13. Set the Default gateway to the RG IP given to you by the Static IP Calculator / the static IP address assigned to the RG.
14. For Preferred DNS server, enter 68.94.156.1
15. For Alternate DNS server, enter 68.94.157.1

This causes the computer to automatically assume these network settings any time it attempts to connect to a network and may impact the computer’s ability to properly obtain an IP address, if it is moved to a different local network.

Mac OS X 10.2

To access and verify the TCP/IP settings in Mac 10.2, and renew a computer's IP address once the settings have been changed:

1. Click the Apple icon in the top-left corner of the screen.
2. Select System Preferences.
3. Click Network.
4. Verify that the customer's connection (such as Built-in Ethernet) is selected from the Show menu at the top of the screen.
5. Select Manually from the Configure menu.
6. Set the IP address to the useable IP address from the member’s block that the member wants assigned to this computer.
7. Set the Subnet mask to The subnet mask matching the IP block size, generated by the Static IP Calculator or from the Subnet Mask table in AT&T HSIA U-verse Static IP - Tier 2.
8. Set the Router to the RG IP given to you by the Static IP Calculator / the static IP address assigned to the RG.
9. For the Domain name Servers section of the page, enter 68.94.156.1 > Enter > 68.94.157.1
10. Click Apply Now.

This causes the computer to automatically assume these network settings any time it attempts to connect to a network and may impact the computer’s ability to properly obtain an IP address, if it is moved to a different local network.

Mac OS X 10.4

To access and verify the TCP/IP settings in Mac 10.4, and renew a computer's IP address once the settings have been changed:

1. Click the Apple icon in the top left of the screen.
2. Select System Preferences.
3. Click Network.
4. Select the customer's active connection from the Show menu. This connection is most likely named Build-in Ethernet for hardwired connections or Airport for wireless connections.
5. Select Manually from the Configure IPv4 menu.
6. Set the IP address to the useable IP address from the member’s block that the member wants assigned to this computer.
7. Set the Subnet mask to the Subnet mask matching the IP block size, generated by the Static IP Calculator or from the Subnet Mask table in AT&T HSIA U-verse Static IP - Tier 2.
8. Set the Router to the RG IP given to you by the Static IP Calculator / the static IP address assigned to the RG.
9. For the Domain name Servers section of the page, enter 68.94.156.1 > Enter > 68.94.157.1
10. Click Apply Now.

This causes the computer to automatically assume these network settings any time it attempts to connect to a network and may impact the computer’s ability to properly obtain an IP address, if it is moved to a different local network.

Mac OS X 10.5 and 10.6

To access and verify the TCP/IP settings in Mac 10.4, and renew a computer's IP address once the settings have been changed:

1. Click the Apple icon in the top left of the screen.
2. Select System Preferences.
3. Click Network.
4. Select the active Internet connection.
5. Click Advanced on the right.
6. Select Manually from the Configure IPv4 menu.
7. Set the IP address to the useable IP address from the member’s block that the member wants assigned to this computer.
8. Set the Subnet mask to The subnet mask matching the IP block size, generated by the Static IP Calculator or from the Subnet Mask table in AT&T HSIA U-verse Static IP - Tier 2.
9. Set the Router to the RG IP given to you by the Static IP Calculator / the static IP address assigned to the RG.
10. For the Domain name Servers section of the page, enter 68.94.156.1 > Enter > 68.94.157.1
11. Click Apply Now.

This causes the computer to automatically assume these network settings any time it attempts to connect to a network. This may impact the computer’s ability to properly obtain an IP address, if it is moved to a different local network.

Any Other Device

Static IP configuration of any other devices is unsupported and we are only able to provide the following information:

• IP Address = The useable IP Addresses from the member’s block that the member wants assigned to this computer.
• Subnet Mask = The RG IP given to you by the Static IP Calculator / the static IP address assigned to the RG.
• Default Gateway = The RG IP given to you by the Static IP Calculator / the static IP address assigned to the RG.
• Preferred DNS Server = 68.94.156.1
• Secondary DNS Server = 68.94.157.1

This causes the device to automatically assume these network settings any time it attempts to connect to a network. This may impact the computer’s ability to properly obtain an IP address, if it is moved to a different local network.

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Configure LAN Device with Private Static IP when Primary DHCP Pool is Public on NVG 510

Jump to: Windows XP | Windows Vista 7 and Windows 7 | Windows 8 | Mac OS X 10.2 | Mac OS X 10.4 | Mac OS X 10.5 & 10.6 | Any Other Device

Windows XP

To access and verify the TCP/IP settings in Windows XP, and renew a computer's IP address once the settings have been changed:

1. Click Start > Control Panel. Control Panel may be listed under Settings.
2. Locate and open Network Connections. If the customer's computer is in category view, instruct them to click Network and Internet Connections > Network Connections. This can be found in the lower section of the screen, listed under the heading "Or click a control panel icon."
3. Right-click the customer's active connection, and select Properties. This is usually labeled Local Area Connection for hardwired connections, or Wireless Network Connection for wireless connections.
4. Under the "This connection uses the following items" heading, select Internet Protocol (TCP/IP) > Properties.
5. Select Use the following IP address > Use the following DNS server addresses.
6. Set the IP address to 192.168.1.x, where x is a number between 2 and 63. If using this setup on multiple machines, make sure you do not use any IP address that is already assigned to another device.
   Example: Computer one is assigned an IP address of 192.168.1.30 and computer two is assigned an IP address of 192.168.1.31.
7. Set the Subnet mask to 255.255.255.0
8. Set the Default gateway to 192.168.1.254
9. For Preferred DNS server, enter 68.94.156.1
10. For Alternate DNS server, enter 68.94.157.1

This causes the computer to automatically assume these network settings any time it attempts to connect to a network and may impact the computer’s ability to properly obtain an IP address, if it is moved to a different local network.

Windows Vista and Windows 7

To access and verify the TCP/IP settings in Windows Vista, and renew a computer's IP address once the settings have been changed:

1. Click Start > Control Panel. Control Panel may be listed under Settings.
2. Locate and open Network and Sharing Center.
3. If the customer is using category view, instruct them to to the Network and Internet heading and click View network status and tasks.
4. Select Manage network connections or Change adapter settings in the list of tasks on the left side of this screen.
5. Right-click the customer's active connection and select Properties. This is usually labeled Local Area Connection for hardwired connections, or Wireless Network Connection for wireless connections.
6. Under the "This connection uses the following items" heading, select Internet Protocol Version 4 (TCP/IPv4) > Properties.
7. Select Use the following IP address > Use the following DNS server addresses.
8. Set the IP address to 192.168.1.x, where x is a number between 2 and 63. If using this setup on multiple machines, make sure you do not use any IP address that is already assigned to another device.
   Example: Computer one is assigned an IP address of 192.168.1.30 and computer two is assigned an IP address of 192.168.1.31
9. Set the Subnet mask to 255.255.255.0
10. Set the Default gateway to 192.168.1.254
11. For Preferred DNS server, enter 68.94.156.1
12. For Alternate DNS server, enter 68.94.157.1

This causes the computer to automatically assume these network settings any time it attempts to connect to a network and may impact the computer’s ability to properly obtain an IP address, if it is moved to a different local network.

Windows 8

1. From the Start screen (identifiable as containing many tiles), drag the mouse to the lower-right corner of the screen. If the customer is using a touch screen, tap the lower-right corner of the screen.
2. Click (or tap) the magnifying glass icon on the right side of the screen.
3. In the Search field, type Control Panel > Enter or click Control Panel if present.
4. In the upper-right corner of the Control Panel under View By, click Large Icons.
5. Click Network and Sharing Center.
6. From the left-hand menu, click Change Adapter Settings.
7. Right-click on Network Adapter and click Properties.
8. Click Internet Protocol Version 4.  
9. Click Properties.
10. Ensure both Obtain an IP address automatically and Obtain a DNS server address automatically are selected.
11. Click OK.

Mac OS X 10.2

To access and verify the TCP/IP settings in Mac 10.2, and renew a computer's IP address once the settings have been changed:

1. Click the Apple icon in the top-left corner of the screen.
2. Select System Preferences.
3. Click Network.
4. Verify that the customer's connection (such as Built-in Ethernet) is selected from the Show menu at the top of the screen.
5. Select Manually from the Configure menu.
6. Set the IP address to 192.168.1.x, where x is a number between 2 and 63. If using this setup on multiple machines, make sure you do not use any IP address that is already assigned to another device.
   Example: Computer one is assigned an IP address of 192.168.1.30 and computer two is assigned an IP address of 192.168.1.31
7. Set the Subnet mask to 255.255.255.0
8. Set the Router to 192.168.1.254
9. For the Domain name Servers section of the page, enter 68.94.156.1, then press Enter and type 68.94.157.1
10. Click Apply Now.

This causes the computer to automatically assume these network settings any time it attempts to connect to a network and may impact the computer’s ability to properly obtain an IP address, if it is moved to a different local network.

Mac OS X 10.4

To access and verify the TCP/IP settings in Mac 10.4, and renew a computer's IP address once the settings have been changed:

1. Click the Apple icon in the top left of the screen.
2. Select System Preferences.
3. Click Network.
4. Select the customer's active connection from the Show menu. This connection is most likely named Build-in Ethernet for hardwired connections or Airport for wireless connections.
5. Select Manually from the Configure IPv4 menu.
6. Set the IP address to 192.168.1.x, where x is a number between 2 and 63. If using this setup on multiple machines, make sure you do not use any IP address that is already assigned to another device.
   Example: Computer one is assigned an IP address of 192.168.1.30 and computer two is assigned an IP address of 192.168.1.31
7. Set the Subnet mask to 255.255.255.0
8. Set the Router to 192.168.1.254
9. For the Domain name Servers section of the page, enter 68.94.156.1, then press Enter and type 68.94.157.1
10. Click Apply Now.

This causes the computer to automatically assume these network settings any time it attempts to connect to a network, and may impact the computer’s ability to properly obtain an IP address, if it is moved to a different local network.

Mac OS X 10.5 and 10.6

To access and verify the TCP/IP settings in Mac 10.4, and renew a computer's IP address once the settings have been changed:

1. Click the Apple icon in the top left of the screen.
2. Select System Preferences.
3. Click Network.
4. Select the active Internet connection.
5. Click Advanced on the right.
6. Select Manually from the Configure IPv4 menu.
7. Set the IP address to 192.168.1.x, where x is a number between 2 and 63. If using this setup on multiple machines, make sure you do not use any IP address that is already assigned to another device.
   Example: Computer one is assigned an IP address of 192.168.1.30 and computer two is assigned an IP address of 192.168.1.31
8. Set the Subnet mask to 255.255.255.0
9. Set the Router to 192.168.1.254
10. For the Domain name Servers section of the page, enter 68.94.156.1, 68.94.157.1
11. Click Apply.

This causes the computer to automatically assume these network settings any time it attempts to connect to a network and may impact the computer’s ability to properly obtain an IP address, if it is moved to a different local network.

Any Other Device 

Static IP configuration of any other devices is unsupported and are only able to provide the following information:

• IP Address = 192.168.1.x, where x is a number between 2 and 63. If using this setup on multiple machines, make sure you do not use any IP address that is already assigned to another device.
  Example: Computer one is assigned an IP address of 192.168.1.30 and computer two is assigned an IP address of 192.168.1.31.
• Subnet Mask = 255.255.255.0
• Default Gateway = 192.168.1.254
• Preferred DNS Server = 68.94.156.1
• Secondary DNS Server = 68.94.157.1

This causes the device to automatically assume these network settings any time it attempts to connect to a network and may impact the computer’s ability to properly obtain an IP address, if it is moved to a different local network.